To validate your domain using the File Auth DCV method, DigiCert provides you with a URL and a token value. The URL does two things:
- It contains the FQDN (fully qualified domain name) of the domain you want us to validate.
- It tells us where to look so that we can find the fileauth.txt you add the generated random value to.
Below are some of the more common issues we run into when troubleshooting the reason File Auth checks fail. The File Auth DCV process was designed to keep an unauthorized individual from using a domain they do control to validate and get a certificate for a domain they don't control, such as one of yours.
Don't Modify the URL Provided
If you modify the URL in any way (change to the FQDN, capitalize a lowercase letter, forget to add a period, etc.), we won't find the fileauth.txt file with our generated random value in it.
For example, if we provide you with this URL: [http://yourdomain.com]/.well-known/pki-validation/fileauth.txt, don't add www to it ([http://
www.yourdomain.com]/.well-known/pki-validation/fileauth.txt) or capitalize a letter that wasn't capitalized in the original URL ([http://yourdomain.com]/.well-known/ PKI-validation/fileauth.txt).
Don't Place It on a Different Domain or Subdomain
To complete domain control validation for yourdomain.com, place the fileauth.txt file on the exact domain you want validated; the one we generate the URL for. We won't look at a different domain or subdomain to find our random token. We only look at the domain you want validated (such as the domain on your certificate order).
For example, if you need yourdomain.com validated so that you can request SSL/TLS certificates for it, we generate a URL for this domain - [http://yourdomain.com]/.well-known/pki-validation/fileauth.txt. Don't place the fileauth.txt file on sub.yourdomain.com or modify the URL and place it on yourotherdomain.com - it won't work. We can't find the fileauth.txt file on these domains - only on yourdomain.com.
yourdomain.com and www.yourdomain.com
If you want us to validate www.yourdomain.com and yourdomain.com, place the fileauth.txt file on yourdomain.com. This validates both yourdomain.com and www.yourdomain.com. We won't look at www.yourdomain.com to find the fileauth.txt file.
Free Base Domain SAN
If you received a free base domain SAN on your SSL certificate, make sure to place the fileauth.txt file on the base domain. We need to validate the domain on the SSL certificate order.
Don't Include Any Additional Content in the fileauth.txt File
When you create the fileauth.txt file, copy the DigiCert provided token value and paste it in the file. Don't add the word "token" or any other text.
Because we only read the first 2kb of the fileauth.txt file, additional text blocks us from validating your control over the domain.
Don't Place the fileauth.txt File on a Page with Multiple Redirects
When using the File Auth method for domain validation, the fileauth.txt file may be placed on a page that contains up to one redirect. With a single redirect, we are still able to locate the fileauth.txt file and verify your control over the domain.
For example, you need a certificate for http://example.com, but the page redirects to https://www.example.com. That's okay. You can place the fileauth.txt file on the http://example.com page. We will still be able to follow the single redirect to validate your control over http://example.com.
However, if you place the fileauth.txt file on a page with multiple redirects, we won't be able to locate the file. Multiple redirects block us from locating the fileauth.txt file and validating your control over the domain.
For example, you need a certificate for http://multiple-redirect.com, but the page redirects to https://www.multiple-redirect.com and then redirects again to https://www.single-redirect.com. In this case, you must still place the fileauth.txt file on the http://multiple-redirect.com page. However, you will need to disable the second redirect (https://www.single-redirect.com) long enough for us to locate the fileauth.txt and validate your control over http://multiple-redirect.com.