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SSL certificates

FAQ to understand the SSL certificate

Depending on the data transfer to be secured or the domain you wish to equip to obtain the HTTPS address, different certificates are for sale on our site. In the "Buy SSL certificate" page, a purchasing guide allows you to understand the different mentions of an SSL (OV, DV, EV, Wildcard, SAN, multi-domain...).

If you don't know which certificate to choose, our "Find the right certificate" page will guide you through a series of questions to help you find the right SSL certificate for your needs. In addition, for any additional request or additional information, our experts can also be contacted free of charge on +33 185 091 509.

The HTTPS address encrypts the data communicated between the users and the web application
It prevents against Clear Text Password and preserves the confidentiality of the information transferred from the web application or website to the web server. By encrypting its information,   the SSL certificate avoids the circulation of information seized by a malicious individual. The SSL certificate and its HTTPS address (Hypertext Transfer Protocol Secure) favors the natural referencing and reassures users thanks to the identifiable lock on browsers.

Once saved, data is vulnerable, displayed clearly on the server:
 HTTPCS (Hypertext Transfer Protocol Certified Secure) is a cyber security technology complementary to the SSL / TLS protocol. With its certification seal as a token of confidence, it guarantees the reliability of a site or a web application to its users. By enabling the correction of security flaws and web vulnerabilities before they are exploited by malicious individuals, it monitors the security, the integrity and the compliance of data on a daily basis: Page, CMS, Image, Framework, Libraries Java Script…

DV : Certificate with Domain Validation

Includes https address + green lock. Ideal for small businesses with low traffic, this domain ownership verification carried out every 2 years minimum can require the generation of a CSR, the validation of an email sent to a general address or Whois and the uploading of a file on the server.

OV: Certificate with Organization Validation

Includes https address + green lock: Exclusively for professionals, this validation is carried out every two years and offers the highest authentication guarantee for a business to its users. It can require the generation of a CSR, the referencing of the business in official sites such as yellow pages or Kompass; forwarding proof of existence of the business or receiving a phone call.

The Extended Validation option gives the highest level of authentication possible. This secure green address bar increases users’ confidence. The certificate with EV is delivered after an OV (Organization Verification) and includes the https Address + green lock + green bar with company name.

Extended validation (EV)

Offering the greatest transparency to users, particularly against phishing, it is recommended for the e-commerce, banking, telecommunications and industrial sectors.

Certificates using SAN (Subject Alternative Names) are powerful tools that secure multiple domain names in an efficient and cost effective way. Issued after an OV, they secure multiple domains and sub domains.

Issued after an OV or a DV, the wildcard certificate secures an unlimited number of sub domains on a server of an unlimited number of servers (details on the product information sheet of the certificate) During the generation of the CSR, the "*" character must be used at the start of the common name.

Use our free online tool to test a CSR.

Use our free online tool to convert an SSL certificate (PEM, DER, PKCS#7, PKCS#12).

To check that your SSL certificate (https:// address) has been correctly installed, we invite you to use our online tool to check the validity of the SSL certificate.

Once you created a “fileauth.txt” file and followed carefully our tutorials, you just have to wait! The Certificate Authority robot will perform an automated check in order to detect the file. If it’s detected, the domain ownership will be approved and your certificate will be issued.

If your choose a validation by file, you’ll necessarily have to create the “fileauth.txt” file. To get around that step, you may validate the certificate ownership by email.

You can change the validation method after you placed an order by logging in to your user account.

Once you’re logged in, click on the “Options” button.

Fileauth options

Then, click on the “Cancel & Modify” button.

Fileauth cancel & modify

No need to reissue your certificate! You just have to copy the private key, the public key and the SSL certificates (server, temporary and root) to the new server. To help you set up your certificate, you can follow one of our tutorials on our website.

The delivery time mentioned when ordering is only given as an indication. The delivery time falls within the responsibility of the Certificate Authority. However, if you consider that the delivery period takes much more time than the one announced, please check:

  • your emails and spams.
  • in case of validation by file, check the file and make sure that its content is accurate.

The delivery time essentially depends on the kind of certificate that you ordered. Therefore, delivering an OV certificate takes more time than a DV certificate.

On our website, we mention an average delivery time. However, many factors can delay the certificate validation by the Certificate Authority. If you consider that the certificate delivery takes much more time than announced on our website, you can cancel your order and get a refund from your user account.

SSL certificate options

Now you only have to click on the “Request refund” button.

SSL certificate request refund

For obvious security and confidentiality reasons, we don’t store your private key. Only the public key is required to place an order. If you lost your private key, you must generate all the keys again. Therefore, save preciously your private key when it’s generated.

If you want to get a new private key, you must reissue the certificate. Go to your user account to perform the following procedure:

Private key

Then, click on “Options”.

Private key options

And finally, click on the “Reissue” button.

Private key reissue

No matter the reason, you can request a refund for your SSL certificate within 30 days after ordering.

In order to do this, you must go to your user account.

Refund

Then, click on “Options”.

Refund options

Finally, click on the “Request refund” button.

Request refund

If you placed an order but didn’t get your certificate yet, here’s the procedure to change your contact details:

Contact details options

Once you clicked on “Options”, select the “Cancel & Modify” button.

Contact details cancel & modify

If you want to change your contact details after purchasing your SSL certificate, you must reset your order within 30 days after placing it. By resetting the order, the current certificate will be canceled and you’ll have to go through all the validation steps again. In order to do this, follow these steps:

Contact details after purchasing your SSL certificate

When you’re in the option menu, click on “Cancel & Modify”.

Contact details  click on cancel & modify

An SSL certificate is standard: it is supported by almost every server. Nevertheless, it turns out that some servers require you to convert the file extension. In that case, you can use our SSL converter for free.

In other cases, some hosts deliberately prevent and/or restrain you from setting up SSL certificates from specific brands. In this situation, please contact our technical support.

Nothing could be more simple! A few weeks before your certificate expiration date, you can renew it right from your user account. You can extend your certificate validity as from its expiration date. This operation won’t delete the remaining time: it will be added up to the validity period.

To renew your SSL certificate from your user account, follow these steps:

Go to your user account and click on “Renew”.

Renew my certificate

If you successfully just paid, please wait a few minutes in order for your payment to be processed by our staff. Beyond 30 minutes, something probably went wrong with your payment to our banking partner. In that case, please consider re-initiating your payment.

Ultimately, if your first payment went through a few hours later, we’ll immediately contact you and refund the overpayment.

This message means that we’re waiting for the Certificate Authority’s answer. If you consider that the validation period takes much more time than announced, please check:

  • your emails and spams.
  • in case of validation by file, check the file and make sure that its content is accurate.

Theoretically, no. However, we recommend that you switch all your website sources into HTTPS to avoid any mixed content. If you want to make sure, you can try our HTTPCS Integrity solution for free.

For security reasons, HTTPCS never saves your payment method. You payment details are stored by our business partner, Stripe, which is compliant with the GDPR and the PCIDSS standard.

You can delete your card at any time by following the procedure below:

Delete the credit card

Then, click on “Payment management”.

Delete the credit card on payment management

Then on “Payment methods”.

Delete the credit de paiement moyens de paiement

Finally, in the payment management menu, click on “Delete my card”.

click on delete my card

If you didn’t get a confirmation email 30 minutes after ordering, including in your spam folder, and that your order still displays “pending payment”, it means that something went wrong with your payment. In that case, please re-initiate payment with another credit card.

Due to high transaction fees, we had to remove PayPal from our website. However, you can still pay for your order with other payment methods.

Any refund request made from your user account will processed within 24 business hours. However, it may take a few days for the payment to be credited to your account.

Yes, you can choose another SSL Certificate Authority. In order to do this, you must place a new order from our website, then choose a new Certificate Authority.

As cybersecurity experts, we strongly advise you to have an SSL certificate on your website in order to secure all communications with users and avoid warning messages on internet browsers. Nevertheless, if you really want to uninstall your SSL certificate, you can do it at any time by disabling it from your server.

You can delete your HTTPCS account right from your user account. In order to do this, click on the “Account information” tab.

How can I delete my HTTPCS account?

Once you’re on the account information page, click on “Account deletion”.

Account deletion

If you can’t seem to create the “.well-known” folder, you can choose a validation by email. To do this, go to your user account and click on “Options”.

Create the well-known folder

Then, click on “Cancel & Modify” to change the validation method.

Click on cancel & modify to change the validation method

It’s likely that your certificate is incorrectly installed on your server. If you haven’t done it yet, you should follow our installation tutorials.

If you still can’t seem to set up your SSL certificate after following thoroughly our tutorial, feel free to reach our technical support. You can also ask for a quote to get one of our cybersecurity experts to set it up remotely.

Yes, you can reissue an SSL certificate. This operation can be performed from your user account.

Issue an SSL certificate a second time

Then, click on “Options”.

Issue an SSL certificate a second time options

Finally, you just have to click on “Reissue” and that’s it!

Click on reissue

If you chose a validation by email, you must have an address with a specific root and the domain name of your company. For instance, to validate an SSL certificate for the Ziwit.com website, you must have one of the following addresses:

  • admin@ziwit.com
  • administrator@ziwit.com
  • hostmaster@ziwit.com
  • webmaster@ziwit.com
  • postmaster@ziwit.com

If that’s not already the case, we recommend you choose a validation by file or create an address with one of the roots above in order to validate the order.

If you already ordered and want to change the validation method from your user account, it’s not too late!

Change the validation method from your user account

Click on “Cancel & Modify”, then you’ll be able to change the certificate validation method.

Change the validation method click on cancel & modify